All UK orders are sent using a recorded courier service. International orders will be sent by airmail, using recorded services where possible. Alternative courier services will be used when necessary.
We will post to PO Boxes where the customer requests so, but Design A Cake accept no responsibility for loss or delay caused where there is no signatory available.
Where orders are in stock, goods will be despatched within 24 hours of receipt of order and payment (excludes Fridays, Saturdays and Sundays).
Expected delivery times:
To ensure a fair cost to the customer, cost of postage is calculated by destination and the overall estimated weight of products and packaging, and is applied as closely as possible to the tariffs provided by our couriers.
Postal costs are shown on the "View Basket" page throughout the ordering process. Rates default to UK mainland, exclusive of any Highlands & Islands surcharge.
If you are logged in then the site will use your specified country and postcode to calculate your postal rate including any applicable surcharge.
We request that new and international customers pay special attention to the postal rate displayed on the "Payment Details" page as they may vary from the cost shown prior to entering address details which defaults to UK mainland.
For orders delivered to Highlands and Islands that have an estimated weight of >1.25KG there will be a surcharge of £6.00 per estimated parcel. Surcharge applies to addresses within the following postcodes:
Postage and packaging rates start at £1.99.
The charge made for postage is to cover the posting of an entire order to one address on one occasion to the address specified by the customer.
If through no fault of Design A Cake, a parcel is unable to be delivered, an additional charge will be made to have it posted again. This includes but is not limited to the following situations:
If undelivered goods are returned to Design A Cake and arrangements for resending are not made they will be available for collection from the shop during normal opening hours for up to 14 days at which point the order will be cancelled and a refund made for the cost of goods.
Any items that are back-ordered will incur no extra postal costs.
Please note we cannot be held responsible for errors in service that we have no control over, however, we will do our best to ensure that the standards we have in place are upheld at all times. If you parcel does not arrive within the time frame described in S2(1) please contact our sales team on +44(0)191 4171572 quoting your order number. With the tracking services in place we should be able to sort out any problems quickly and efficiently.
If your parcel appears to have been damaged or tampered with, please do not accept delivery, and allow the courier to return the package to us.