Covid-19 Outbreak : Updates To Trading

Our website is trading as normal.*
We are maintaining strict social distancing measures at our warehousing locations, please be assured that we are working hard to deal with orders as soon as possible.
*Until further notice, due to staff limitations, we are unable to take telephone orders.
Due to DPD experiencing extremely high volumes in their delivery network, "Express" orders may be subject to delays.
Express orders will still be prioritised over standard orders and may ship via Royal Mail services depending on weight.
All orders are taking between 1-5 working days to process and ship. To avoid disappointment please place your order in plenty of time.

We will continually monitor and update any changes and we appreciate your patience during this difficult time.

Because of the ongoing issues with UK border delays & EU customs clearance tariffs, we have no choice but to suspend our services to continental Europe, The Channel Islands and the Republic of Ireland with immediate effect. Any orders placed to these regions will be cancelled and refunded.
At this stage we do not know how long these services will be unavailable.


Following National Lockdown Government guidelines, our Washington Shop is now operating a call and collect service only.

From Monday the 4th of January our call and collect service will only be operating between Monday to Saturday (10am-4pm).
Contact us on: 0191 4179697 during operating hours for further details about the call & collect service.

  • About Postage and Packaging Charges

    For orders under our Free Post limit:

    • £4.99 for Standard Service
    • £6.99 for Express Service
    • Remote regions, dependent territories, and Republic of Ireland have special rates

    All charges are made clear on the Basket Page.

  • Need advice?

    • Need to know more about a product?
      Phone 0191 4179697, Monday - Saturday : 10.00am to 3.30pm
    • Query with your order?
      Phone 0191 4171572, Monday - Friday : 10.00am to 3.00pm

    Or use our Contact Form and we'll sort out any queries you have.

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