Covid-19 Outbreak : Updates To Trading

Our website is trading as normal.*
We are maintaining strict social distancing measures at our warehousing locations, please be assured that we are working hard to deal with orders as soon as possible.
*Until further notice, due to staff limitations, we are unable to take telephone orders.
Due to parcel collection limits imposed on us by DPD we can no longer guarantee that "Express" orders will leave us in the usual time frame.
Express orders will still be prioritised over standard orders.
All orders are taking between 1-5 working days to process and ship. To avoid disappointment please place your order in plenty of time.

We will continually monitor and update any changes and we appreciate your patience during this difficult time.

Our Washington Shop will re-open on Wednesday 2nd December.

Please check our Washington Shop page or social media for updates on trading times.

Our "Call & Collect" service from the shop will remain in place until we reopen - Contact us on: 0191 4179697 for full details.

  • About Postage and Packaging Charges

    For orders under our Free Post limit:

    • £4.99 for Standard Service
    • £6.99 for Express Service
    • Remote regions, dependent territories, and Republic of Ireland have special rates

    All charges are made clear on the Basket Page.

  • Need advice?

    • Need to know more about a product?
      Phone 0191 417 9697, Monday - Saturday : 9.30am to 4pm / Sunday : 10.30am to 3pm
    • Query with your order?
      Phone 0191 417 1572, Monday to Friday : 10am to 3pm

    Or use our Contact Form and we'll sort out any queries you have.

  • Follow Us


This site uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Find out more here.