Covid-19 Outbreak : Updates To Trading

Our website is trading as normal.*
We are maintaining strict social distancing measures at our warehousing locations, please be assured that we are working hard to deal with orders as soon as possible.
*Until further notice, due to staff limitations, we are unable to take telephone orders.
Due to DPD experiencing extremely high volumes in their delivery network, "Express" orders may be subject to delays.
Express orders will be prioritised over standard orders and may ship via Royal Mail services depending on weight.
All orders are taking between 1-3 working days to process and ship. To avoid disappointment please place your order in plenty of time.

We will continually monitor and update any changes and we appreciate your patience during this difficult time.

Because of the issues with worldwide & EU customs clearance tariffs, we have no choice but to suspend our services outside mainland UK & Northern Ireland with immediate effect. Any orders placed to these regions will be cancelled and refunded.
We are working towards solving this issue but at this stage we do not know how long these services will be unavailable.

Following Government guidelines, our Washington Shop reopened on Monday 12th April.

Please check the SHOP page for Covid secure shopping guidelines and updates to trading hours.
The call & collect service is now suspended.

May Day Bank Holiday Delivery Information

Over the Bank Holiday period, please allow for potential courier delays when placing your order.

Please be aware our sales office & warehouse distribution will be closed on Monday 3rd May.
Any orders placed on this day will be processed from Tuesday 4th May.

Express Delivery Orders placed on Friday 30th April before 2pm will arrive on or after Tuesday 4th May*
Express Delivery Orders placed on Friday 30th April after 2pm will arrive on or after Wednesday 5th May*
*Applies to Mainland UK Only - except 'UK Delivery Exception' areas.

Standard Delivery Orders will be shipped as soon as possible; please do not include the closure period within the working day delivery time frame.

  • About Postage and Packaging Charges

    For orders under our Free Post limit:

    • £4.99 for Standard Service
    • £6.99 for Express Service
    • Remote regions, dependent territories, and Republic of Ireland have special rates

    All charges are made clear on the Basket Page.

  • Need advice?

    • Need to know more about a product?
      Phone 0191 4179697, Monday - Saturday : 9.30am to 4.00pm
    • Query with your order?
      Phone 0191 4171572, Monday - Friday : 9.30am to 4.00pm

    Or use our Contact Form and we'll sort out any queries you have.

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