Covid-19 Outbreak : Updates To Trading

Our website is still trading as normal.

Following government advice, our Washington Shop is closed until further notice.
Our Sales order line will not be monitored. All inquiries to [email protected]

We are currently maintaining strict social distancing measures at our warehousing locations.
Please be assured that we are working hard to deal with orders as soon as possible,
however the new measures are impacting the efficiency and speed at which we are able to safely fulfil and despatch orders.

Express orders may be delayed by 24 hours or more but will still be prioritised over standard orders.
Standard orders are taking up to 5 working days to process and ship.
To avoid disappointment please place your order in plenty of time.

We will continually monitor and update any changes to the situation.
We appreciate your patience during this difficult time as we adjust to new ways of working.

Spring Bank Holiday Delivery Information

Over the Bank Holiday period, please allow for potential courier delays when placing your order.

Please be aware our sales office & warehouse distribution will be closed on Monday 25th May.
Any orders placed on this day will be processed from Tuesday 26th May.

Express Delivery Orders placed on Friday 22nd May before 2pm will arrive on or after Tuesday 26th May*
Express Delivery Orders placed on Friday 22nd May after 2pm will arrive on or after Wednesday 27th May*
*Applies to Mainland UK Only - except 'UK Delivery Exception' areas.

Standard Delivery Orders will be shipped as soon as possible; please do not include the closure period within the working day delivery time frame.

  • About Postage and Packaging Charges

    For orders under our Free Post limit:

    • £4.99 for Standard Service
    • £6.99 for Express Service
    • Remote regions, dependent territories, and Republic of Ireland have special rates

    All charges are made clear on the Basket Page.

  • Need advice?

    • Need to know more about a product?
      Phone 0191 417 9697, Monday - Saturday : 9am to 5pm / Sunday : 10am to 4pm
    • Query with your order?
      Phone 0191 417 1572, Monday to Friday : 9am to 4pm

    Or use our Contact Form and we'll sort out any queries you have.

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