General terms and conditions

This site is owned and operated by Washington Design A Cake ("Design A Cake", "we" or "us"). Vat No: UK 708 9439 02. Company Number 8719217
"You" and "your" etc.. refer to the customer and/or consignee.

Accuracy of content

We have taken every care in the preparation of the content of this website. We strive to ensure that prices quoted are correct at time of publishing. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to complete your order at the correct price or cancel the order.

Prices displayed on this site may differ from catalogue or in-store prices. All prices are displayed inclusive of VAT. Packaging and some designs may vary from that shown. The weights, dimensions and capacities given are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Design A Cake shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Account security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Design A Cake shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Availability

All items are subject to availability. In the event of an order being made for an unexpectedly out of stock item, Design A Cake may at their discretion and without notice, remove the item from the order or send the remainder of the order when stock becomes available or substitute a close alternative product (which will be charged for at the ordered item's cost, or the replacement item's cost - whichever is less). Removal of items from an order will not affect the postage and packaging charge or the rate of any discounts offered.

Unless otherwise-specified, we will not guarantee a shelf-life of more than 28 days on any consumable product.

Ordering errors

Any shortages, discrepancies or damages with any order must be reported to us on the day of the parcel's delivery. After arrangement has been made, erroneous goods must be returned in unused condition within 7 days.
You are able to correct errors on your order up to the point at which you submit the form on the final page of our ordering process. We deal with orders as promptly as possible and cannot guarantee that we will be able to make any alterations to your order after it has been submitted.

Delivery charges

Charges for delivery are not included in the stated product price. Delivery dates stated are estimates only. We cannot be held responsible for delays that are outside of our control. Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. For full details please refer to our postal policy section. Customs charges are not included in the stated product price or the postal charge. Design A Cake is not responsible for paying any customs duties.

Acknowledgment of your order

All orders are subject to scrutiny over the accuracy of address details and card-holder details. Where any of the details provided arouse suspicion in ourselves, or on the advice of our merchant service providers, we may reject any order without notice.

If you have supplied us with your email address, an automatic confirmation of order email is sent to the address supplied to confirm receipt of your order. Another email will be sent once the order has been dispatched. Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance of your order.

Delays

Occasionally, the acquisition of your goods may be delayed. This can be for various reasons such as material shortages, import delays, higher-than-anticipated demand or special-order items. We will, of course, make every effort to keep you informed of any delay when it is known to us.

Cancellation rights, returns, alterations and refunds 

No goods may be returned without prior arrangement with Design A Cake. Return of goods for any reason other than faults and damages must be arranged within fourteen working-days of receipt and successfully returned to Design A Cake within fourteen days of arrangement unless arranged otherwise. Returns for any reason other than faults or damages may be subject to a handling charge of 20% of their retail price at Design A Cake's discretion. Refunds will only be paid by means of original payment. Where a payment has been made by cheque, refunds will not be issued until that cheque has cleared. We will not refund onto another card issuer's credit or debit card. Refunds will only be processed upon receipt of returned goods. Postage and packaging costs for returning goods to Design A Cake will be reimbursed only when goods are found to be faulted or damaged.

Under current distance selling regulations you have the legal right to cancel your order within fourteen working days of receipt of the goods (with the exception of VHS and DVD media which can only be returned if they are still sealed, periodicals and custom-made goods including cut-to-measure and baked-to-order products). Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. For details of how to exercise this right please contact the sales team.

It is the responsibility of the customer to ensure that returned items reach Design A Cake in no worse condition than they themselves received them in. Refunds for returns that do not meet this standard may be made at Design A Cake's own discretion.

Once an order has been processed (i.e. Paid for, and/or packaged, and/or ready for dispatch, or dispatched), cancellation of an order or item will incur a handling fee of 5% of the cost of that order or item. No refunds for postage and packaging will be made. We consider this to be a custom build item subject to the Distance Selling Regulations (2000).

Once an order has been processed (i.e. Paid for, and/or packaged, and/or ready for dispatch, or dispatched), we will not accept any requests to add products or make alterations to the contents of the order. Where possible, if an order has not been processed, additions or alterations may be made at Design A Cake's discretion. Additions will incur a processing fee of £3.00.

Where do I send my returns to?

Returns should be sent to:

Design A Cake - Distribution Centre
15 Tilley Road
Crowther Industrial Estate
Washington
NE38 0AE

Restrictions on purchase

Where the order concerns knives, bladed articles, liqueur chocolates, alcohol, Christmas crackers, party-poppers and similar: by placing an order you confirm that you are over the age of 18.

Where the goods are for export outside of the United Kingdom, we may refuse or adjust an order where the destination country has restrictions on the goods ordered, or where the carrier is unable to accept them (e.g. flammable substances). In the event of goods being sent outside of the UK, it is for the customer to ensure that their goods are appropriate for use in their location.

Design A Cake reserve the right to cancel and refund any order without prior notice.

Russian Federation

Regretably, at this time we are unable to send any orders to the Russian Federation.

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